Privacy Policy

𝒒𝒖𝒗𝒛𝒆𝒏𝒂𝒓ℒ Β· Your information

Privacy Policy

This Privacy Policy describes how personal information may be collected, used, disclosed, retained, and protected when you visit quvzenar.com, purchase daily living essentials, or otherwise communicate with us.

Store operator: Guangzhou Fenhuo Trading Co., Ltd.

01

Information We May Collect

Depending on how you interact with our store, we may collect your name, email address, phone number, billing and shipping addresses, order details, account information, and messages you send to customer support.

We may also collect information about your device and website visit, including your IP address, browser type, pages viewed, and interactions with the website.

02

How Information Is Collected

We receive information directly from you when you place an order, enter details at checkout, create an account, subscribe to communications, or contact us. Some technical information is collected automatically through cookies and similar technologies. We may also receive relevant order or transaction information from providers that help operate our store.

03

Why We Use Personal Information

We use personal information to process and fulfill orders, arrange payment and delivery, send order and shipping updates, answer questions, handle returns and refunds, maintain the website, help prevent fraud, and improve our customer service.

Where permitted, we may also use information to send marketing communications in accordance with your choices.

04

Cookies & Similar Technologies

Our website and its service providers may use cookies and similar technologies to support shopping cart and checkout functions, remember preferences, understand website activity, measure performance, and support advertising where applicable.

You can manage some cookies through your browser settings. Disabling certain cookies may affect website features.

05

Service Providers & Disclosure

We may share information with providers that help us operate quvzenar.com, including our ecommerce platform, payment processors, fulfillment partners, carriers, customer support tools, and analytics or marketing providers where used. They receive information relevant to the services they perform.

We may also disclose information where required by law, to protect rights or safety, or in connection with a permitted business transaction.

06

Sale, Sharing & Targeted Advertising

Some privacy laws define particular advertising-related disclosures or uses of cookies as a β€œsale,” β€œsharing,” or β€œtargeted advertising,” even when personal information is not exchanged for money. If these activities apply to your visit, you may have an opt-out right under applicable law. Contact service@quvzenar.com to ask about available choices or submit a request.

07

Shopify & Payment Processing

Our online store uses Shopify. Payment information entered at checkout is processed through the available payment providers and their checkout services. Those providers may process information under their own privacy and security terms. Please do not email us complete payment card details.

08

Data Retention

We retain personal information for as long as reasonably needed to fulfill the purposes described in this policy, including order processing, customer support, recordkeeping, dispute resolution, and applicable legal obligations. The retention period may vary by the information and its purpose.

09

Your Privacy Rights

Depending on where you live, you may have rights to request access to or correction of your personal information, request deletion of certain information, receive a copy of information, or object to or limit certain uses. These rights are subject to applicable law and relevant exceptions.

10

Submitting a Privacy Request

Email service@quvzenar.com with the subject line β€œPrivacy Request” and describe what you would like us to review. Include enough information for us to identify the relevant account or order. We may ask for reasonable verification before responding to a request involving personal information.

11

Marketing Communications

If you receive marketing emails from us, you may unsubscribe using the link in those messages or contact service@quvzenar.com. You may still receive essential communications about your orders, account, or customer support requests.

12

Information Security

We use reasonable administrative and technical measures intended to protect personal information. No website, electronic transmission, or storage method can be guaranteed completely secure. Contact us if you believe information associated with your order or account has been compromised.

13

Children’s Privacy

Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact service@quvzenar.com.

14

International Processing

Our business and service providers may process or store information in countries other than the country where you live. Privacy laws in those locations may differ. Where required, applicable measures are used for international transfers.

15

Third-Party Services & Links

Our website may contain links to third-party websites or offer services provided by third parties. Their own privacy notices govern how they handle information you provide directly to them. Review those notices when using an external service.

16

Changes to This Policy

We may update this Privacy Policy to reflect changes in our store, practices, or applicable requirements. The current version will be posted on quvzenar.com. Please review it periodically.

Company details

Business Information

Brand name 𝒒𝒖𝒗𝒛𝒆𝒏𝒂𝒓ℒ
Legal company name Guangzhou Fenhuo Trading Co., Ltd.
Legal representative Hu Zhiping
Website quvzenar.com
Business address Room 602, No. 56, Lane 1, Lianquan West Road, Tianhe District, Guangzhou, Guangdong Province, China
Customer support email service@quvzenar.com
Customer support phone +86 4006336868
Customer service hours 8:00 AM – 10:00 PM Daily

Have a privacy question?

Email service@quvzenar.com or call +86 4006336868. To submit a request about your personal information, use the subject line β€œPrivacy Request.” Customer service is available 8:00 AM – 10:00 PM Daily.